Terms & Conditions
Welcome to Chatter’s Lux (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our online marketplace for trading luxury goods, including all content, services, and functionality offered through https://chatterslux.com/ and associated applications (the “Platform”). By registering for an account and using our Platform, you agree to be bound by these Terms. Please read them carefully.
1. Account Registration
– Eligibility: To use our Platform, you must be at least 18 years of age. By registering, you represent that you are of legal age to form a binding contract in your jurisdiction.
– Account Information: When you create an account, you agree to provide accurate and complete information, including a valid email address, and keep this information up to date. You are responsible for maintaining the confidentiality of your account details and password and accept responsibility for all activities under your account.
– Account Security: You agree to notify us immediately of any unauthorized access or use of your account. We are not liable for any loss or damage arising from unauthorized use of your account.
2. Use of the Platform
– Permitted Use: The Platform is designed for individuals to buy, sell, and trade luxury goods. You agree to use the Platform only for lawful purposes and in compliance with all applicable laws and regulations.
– Prohibited Activities: Users are prohibited from:
* Engaging in any fraudulent, unlawful, or misleading activities.
* Posting false, misleading, or inaccurate information about products.
* Using the Platform to distribute spam, viruses, or any other harmful content.
* Violating the intellectual property rights of others.
3. Listing and Selling Luxury Goods
– Authenticity: As a seller, you represent and warrant that all goods you list on the Platform are authentic luxury items. Any counterfeit, replica, or otherwise inauthentic goods are strictly prohibited.
– Description Accuracy: Sellers must provide accurate descriptions of their goods, including any defects, wear, or damage.
– Sales Transactions: Once a buyer commits to purchasing an item, sellers are obligated to complete the sale unless there are legitimate reasons to cancel the transaction (e.g., buyer fraud or item unavailability).
4. Fees and Payments
– Sales Fees: We charge sellers a sales fee of 18% of the final sale price for each completed transaction on the Platform. You, as the seller, agree to pay any applicable fees, and you understand that these fees are non-refundable unless otherwise specified. These fees may vary from time to time based on company policies, promotions, or special offers, and we reserve the right to adjust these fees at our discretion. Any changes in fees will be communicated to users through updates on the Platform or via email notification.
– Payment Methods: All payments between buyers and sellers must be conducted through the payment systems provided by the Platform. External transactions or payments outside of the Platform are prohibited.
5. Returns and Refunds
– Return Policy: Buyers are allowed to return any product within 3 days of receiving date without reasons and the return fee shall be borne by the buyer. If the product is defective or different from the uploaded content by the seller, buyers are allowed to return the product within 3 days from the date of receiving the product. The return fee is borne by the seller.
– Dispute Resolution: In case of a dispute between a buyer and a seller, both parties agree to resolve the issue through the Platform’s dispute resolution process before taking any legal action.
6. Privacy Policy
– By registering for an account, you agree to our Privacy Policy, which describes how we collect, use, and protect your personal information. The Privacy Policy can be found in the Platform and is incorporated into these Terms by reference.
7. Intellectual Property
– Platform Content: All content on the Platform, including but not limited to logos, text, graphics, and software, is owned by or licensed to us and is protected by copyright, trademark, and other intellectual property laws. You agree not to copy, modify, or distribute any content from the Platform without our express written permission.
– User Content: By submitting content to the Platform (e.g., product listings, reviews), you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content in connection with operating the Platform.
8. Termination
– Termination by Us: We reserve the right to suspend or terminate your account at any time for any reason, including but not limited to violations of these Terms or suspected fraudulent activity.
– Termination by You: You may close your account at any time by following the instructions provided on the Platform. Upon termination, any outstanding obligations (e.g., fees owed, pending transactions) must be fulfilled.
9. Disclaimers and Limitations of Liability
– No Guarantees: We do not guarantee the authenticity, quality, or legality of any goods listed on the Platform. Buyers and sellers are responsible for verifying the goods and conducting due diligence.
– Platform Availability: We do not guarantee uninterrupted access to the Platform, and we may suspend or modify the Platform at any time for maintenance or other reasons.
– Limitation of Liability: To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Platform.
10. Indemnification
You agree to indemnify, defend, and hold us harmless from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your use of the Platform or your breach of these Terms.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of the United Arab Emirates (UAE). Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai.
12. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page, and you agree to review these Terms periodically to stay informed about any updates. Continued use of the Platform after any changes constitutes your acceptance of the revised Terms.
13. Contact Us
If you have any questions about these Terms, please contact us at:
L and S Global FZ-LLC
Office no.42, 9th floor, Concord Tower, Dubai Media City, Dubai, UAE
Email: info@chatterslux.com
Phone: +971 56 102 5091