How to Use

For security purposes, once your account is created, your Username and Email cannot be changed.

If you wish to change your Account Password or Phone Number, a verification email will be sent to your registered email, allowing you to update your Password or Phone Number.

1. All products on Chatter’s Lux are uploaded directly by sellers, so the availability of an authentication card or certificate may vary from product to product.

   Chatter’s Lux offers an optional paid authentication service for products from major brands, allowing you to verify their authenticity.

   At checkout, simply select the “Authenticate this product” option, and our team will verify the product’s authenticity and issue an authentication card or certificate.

   The authentication process typically takes 1-2 days and costs 100 AED. Please note that Hermès Premium items and certain high-end brands are not included in this service and will be billed separately.

   If you decide not to proceed with your purchase after the authentication service, please be aware that the authentication fee is non-refundable regardless of the result.

1. Once you place your order, delivery is expected within 2-3 business days if the item is within the UAE. For items shipped from other countries, the delivery period may vary.

   If you have requested the Authentication Service for the product, delivery may take an additional 1-2 days.

   You can check the status of your order under “My Orders” on your “My Account” page.

2. For products shipping from overseas, please note that, due to the nature of the secondary market, items may be sold out quickly, resulting in no stock availability. Before making a payment, we strongly advise you to confirm availability by inquiring through the Q&A section on the product page. In some cases, stock may unexpectedly become unavailable even after payment has been completed. In such instances, we will take immediate action to ensure you receive a prompt refund.

1. To ensure the safety of e-commerce transactions, the seller will be paid only after the product is fully delivered and confirmed by the buyer, following the buyer’s payment being held by Chatter’s Lux.

   Direct transactions between the seller and buyer that bypass Chatter’s Lux’s trading protection are strictly prohibited. Sellers who engage in such transactions will be reported and restricted from selling on the Chatter’s Lux platform.

   Chatter’s Lux Commission: 18% of the sales price.

1. Once an order is placed and the shipping process has begun, cancellation is not allowed. However, a refund can be requested within 3 days of receiving the item.

   If you change your mind and wish to cancel your purchase, you can select “Cancel Order” in your “My Account” page.

   Return Policy:

   • Buyers may return any product within 3 days of the receiving date without providing a reason (Return fees are paid by the buyer).
   • If the product is defective or differs from the seller’s listing, buyers may return the product within 3 days of receiving it. In this case, the return fee is covered by the seller (proof of defect is required).

   Return Exceptions:

   • Returns are not accepted if the purchase is confirmed by the buyer or if more than 3 days have passed since receiving the product.
   • If the product has been damaged due to the buyer’s actions.
   • If the product’s value has significantly diminished due to use by the buyer.

   Refund Process:

   • If you purchased the item using a debit card or bank transfer, the refund will be processed on the same day or the next day once the product is returned to the seller and its condition is confirmed. For credit card purchases, refunds may take 5 to 7 business days.